Support Plans
Reliable technical support to keep your systems running smoothly.
Starter
For small businesses needing basic technical support.
£200 /month
- Email support
- 48-hour response time
- Monthly health check
- Knowledge base access
- Up to 5 tickets/month
Most Popular
Professional
For growing businesses with mission-critical systems.
£600 /month
- Phone & email support
- 4-hour response time
- Proactive monitoring
- Quarterly security reviews
- Unlimited tickets
- Priority escalation
Enterprise
For organisations requiring 24/7 dedicated support.
£1,500 /month
- 24/7 phone, email & chat
- 1-hour response time
- Dedicated support engineer
- SLA guarantee (99.9%)
- On-site visits
- Custom integrations
- Monthly exec report
Frequently Asked Questions
What is included in the response time guarantee?
Response time refers to the initial acknowledgement of your support ticket. Resolution times vary depending on complexity but are tracked against agreed SLAs.
Can I upgrade my plan at any time?
Yes, you can upgrade your support plan at any time. The price difference will be prorated for the current billing period.
Do you offer custom support plans?
Absolutely. For organisations with specific requirements, we can create a bespoke support package. Contact us to discuss your needs.
What happens outside business hours?
Starter and Professional plans cover business hours (Mon-Fri, 9am-6pm GMT). Enterprise plans include 24/7 coverage including holidays.
How do I submit a support ticket?
You can submit tickets through the client portal, by email, or by phone (Professional and Enterprise plans).