Support Plans
Reliable technical support to keep your systems running smoothly.
Starter
For small businesses needing basic support.
£200/month
- Email support
- 48-hour response
- Monthly health check
- Knowledge base access
- Up to 5 tickets/month
Most Popular
Professional
For growing businesses with critical systems.
£600/month
- Phone & email support
- 4-hour response
- Proactive monitoring
- Quarterly reviews
- Unlimited tickets
- Priority escalation
Enterprise
For organisations requiring 24/7 support.
£1,500/month
- 24/7 phone, email & chat
- 1-hour response
- Dedicated engineer
- SLA guarantee (99.9%)
- On-site visits
- Monthly exec report
Frequently Asked Questions
What is included in the response time guarantee?
Response time refers to the initial acknowledgement. Resolution times vary depending on complexity.
Can I upgrade my plan at any time?
Yes, upgrades are prorated for the current billing period.
Do you offer custom support plans?
Absolutely. Contact us to discuss bespoke packages.
What happens outside business hours?
Enterprise plans include 24/7 coverage including holidays.